Web conferencing provides the ability to conduct conference calls and training webinars, while also facilitating teamwork. With Cisco WebEx and WebEx Teams, your teams can easily share documents and conduct impromptu brainstorming.
On average, cloud contact centers enjoy a 57% greater customer retention rate than on-premise solutions.
Contact Center as a Service (CCaaS)
A company’s contact or call center is often the defining factor in a consumer’s overall brand perception. NWN’s Contact Center as a Service (CCaaS) solution ensures the highest level of customer satisfaction through advanced functionality, reliable performance and predictable costs.
NWN has offered hosted voice solutions for years. Our customers range from small and mid-sized businesses to large enterprises, from school systems to state and local governments, from banks to manufacturing firms. NWN has developed an integrated voice solution that is easy to buy, easy to implement and easy to scale. It is the best voice solution in the industry.
Video Collaboration allows organizations to receive highly efficient video and telepresence without breaking the bank. With NWN’s proven video infrastructure and renowned support team, organizations receive video capabilities they need for an affordable monthly fee. NWN unites communication and collaboration within a dispersed workplace.
Our architecture allows you to integrate your business’ BYOD program into a world class service offering. Improve your meeting effectiveness while you save time and money with NWN’s cloud-based Video Conferencing as a Service (VCaaS).
MPLS with dedicated connections and guaranteed quality
Eliminate inefficient PRI price model
Cost savings from SIP Trunking and scalable call paths
Internet access with speeds available up to 1 Gig
Offerings bundled with 24×7 NCare managed services
Availability of stand alone circuit options
SmartComm Advanced Solutions
Our SmartComm team builds custom solutions such as gadgets, integrations, dashboards and analytics for impactful Call Center operations. SmartComm solutions present information visually to position decision-makers to take the right next action.
By integrating all the ways customers express their views—from voice and webex to social media, email and online chat—SmartComm solutions enable sales and customer service teams to hear the customer loud and clear. Advanced analytic techniques discern customer wants and needs as well as sentiment and urgency.
Why Cloud Communications?
Watch NWN CEO, Skip Tappen, Discusses the Advantages of Hosted Collaboration
Bringing together Unified Communications and Hosted Collaboration Services
Find out why you need to understand and enable the changing nature of teamwork within your organization.
Montgomery County departments were leveraging technology to provide better service levels. When combined with an explosion in population, the county found itself facing rapidly increasing network demand on an aging infrastructure.