Collaborative Workspaces

Web conferencing provides the ability to conduct conference calls and training webinars, while also facilitating teamwork. With Cisco WebEx and WebEx Teams, your teams can easily share documents and conduct impromptu brainstorming.

Web Conferencing Solutions

  • Ability to share screens and collaborate remotely
  • Support multiple users on one call
  • Integrate Cisco web conferencing
  • Record live meetings and presentations
  • Conduct live video collaboration
  • Built in chat and voice functionality

Cisco WebEx Teams
57%

On average, cloud contact centers enjoy a 57% greater customer retention rate than on-premise solutions.

Contact Center as a Service (CCaaS)

A company’s contact or call center is often the defining factor in a consumer’s overall brand perception. NWN’s Contact Center as a Service (CCaaS) solution ensures the highest level of customer satisfaction through advanced functionality, reliable performance and predictable costs.

Contact Center Dashboard
Hosted Voice

NWN has offered hosted voice solutions for years. Our customers range from small and mid-sized businesses to large enterprises, from school systems to state and local governments, from banks to manufacturing firms. NWN has developed an integrated voice solution that is easy to buy, easy to implement and easy to scale. It is the best voice solution in the industry.

Voice Solutions

  • Hybrid or Cloud
  • Mobile App
  • Click to call
  • Single number reach

Video as a Service

Video Collaboration allows organizations to receive highly efficient video and telepresence without breaking the bank. With NWN’s proven video infrastructure and renowned support team, organizations receive video capabilities they need for an affordable monthly fee. NWN unites communication and collaboration within a dispersed workplace.

Our architecture allows you to integrate your business’ BYOD program into a world class service offering. Improve your meeting effectiveness while you save time and money with NWN’s cloud-based Video Conferencing as a Service (VCaaS).

Benefits of Hosted Video

  • Enhanced video conferencing experience
  • More effective live collaboration
  • Increased staff interaction
  • Simplified video calls, making them as easy as voice
  • Provision of live feedback
  • High definition with low latency

Circuit Solutions with 24×7 Customer Care

NWN provides competitive domestic and international communications options as a reseller for industry leading vendors. These services include: MPLS, SIP Trunking, and Internet access.

Advantages of NWN Circuits

  • MPLS with dedicated connections and guaranteed quality
  • Eliminate inefficient PRI price model
  • Cost savings from SIP Trunking and scalable call paths
  • Internet access with speeds available up to 1 Gig
  • Offerings bundled with 24×7 NCare managed services
  • Availability of stand alone circuit options

SmartComm Advanced Solutions

Our SmartComm team builds custom solutions such as gadgets, integrations, dashboards and analytics for impactful Call Center operations. SmartComm solutions present information visually to position decision-makers to take the right next action.

OmniChannel Analytics

By integrating all the ways customers express their views—from voice and webex to social media, email and online chat—SmartComm solutions enable sales and customer service teams to hear the customer loud and clear. Advanced analytic techniques discern customer wants and needs as well as sentiment and urgency.

Why Cloud Communications?

Watch NWN CEO, Skip Tappen, Discusses the Advantages of Hosted Collaboration

Bringing together Unified Communications and Hosted Collaboration Services

Single Platform

Find out why you need to understand and enable the changing nature of teamwork within your organization.

Self-service Portal

NWNComm Collaboration provides a telephone Self-Care portal, which allows you to modify line settings, manage services, etc. all from one easy application tool.

24x7x365 Support

NWNComm has over 15 years of true 24x7x365 support. Our dedicated team of engineers has the expertise to provide comprehensive support.

Flexible Subscription Plans

NWNComm’s hosted services lower costs and grow as your business grows.

Shared or Dedicated Environment

Communication solutions allow end users to connect their way– where, when, and how they want, without limits.

Award-winning Managed Services

NWNComm has earned numerous awards recognizing our focus, commitment, and dedication to helping customers solve their business problems.

Are you ready to migrate to the cloud?

Discover how migrating communications to the cloud will support the growth of your organization.

Cloud Collaboration Tools & Resources

eBooks
Data Sheets
Videos
Case Studies